Privacy policy

We would like to inform you below about the processing of personal data in the context of the use of our Internet pages.


ChannelXperts GmbH (Bahnhofplatz 12, 76137 Karlsruhe (Germany)) is responsible for these Internet pages. Further information about our company and the persons authorised to represent it can be found in our imprint.

What data is processed?

Legal basis for data processing

In order to be able to offer you our website and the associated services, we process personal data on the basis of the following legal grounds:

  • Consent (Art. 6 para. 1 lit. a) DSGVO)
  • for the fulfilment of contracts (Art. 6 para. 1 lit. b) DSGVO)
  • on the basis of a balancing of interests (Art. 6 para. 1 lit. f) DSGVO)
  • for the fulfilment of a legal obligation (Art. 6 para. 1 lit. c) DSGVO)

We will refer to the relevant terminology in connection with each processing operation so that you can understand on what basis we process personal data.

If personal data is processed on the basis of your consent, you have the right to revoke your consent at any time with effect for the future.

If we process data on the basis of a balance of interests, you as the data subject have the right to object to the processing of personal data, taking into account the requirements of Art. 21 of the GDPR.

Access data

When you visit our website, personal data is processed in order to be able to display the content of the website on your terminal device.

In order for the pages to be displayed in your browser, the IP address of the terminal device you are using must be processed. In addition, there is further information about the browser of your end device.

We are obliged under data protection law to also ensure the confidentiality and integrity of the personal data processed with our IT systems.

For this purpose and for this interest, the following data is logged on the basis of a balancing of interests:

  • IP address in the event of erroneous calls to Internet pages "Error Log" (for a maximum of 7 days)
  • Operating system of the calling computer
  • Browser version of the calling computer
  • Name of the retrieved file
  • Date and time of the retrieval
  • data volume transferred
  • Referring URL

The IP address is deleted from all systems used in connection with the operation of these Internet pages after 7 days at the latest. We can then no longer establish a personal reference from the remaining data.

The data is also used to identify and correct errors on the website.

Contact form

We offer a contact form on our website that you can use to request information about our products or services or to contact us in general. We have marked the data that you must provide in order to respond to a request as mandatory fields. Other data fields are optional.

We need this information to process your enquiry, to address you correctly and to send you a reply. In the case of specific enquiries, the data is processed to fulfil a contract or to initiate a contract. In the case of general enquiries, processing takes place on the basis of a balancing of interests.

Enquiries received via the contact form on our website are processed electronically by us in order to answer your enquiry. In this context, other persons or departments and possibly third parties may also become aware of the contents of the form that you have sent.

The transmission of the form data via the internet takes place via encrypted connections.


You can also subscribe to an e-mail newsletter on our website. In addition to the voluntary information in the respective form, we only process your e-mail address. However, this is also absolutely necessary in order to be able to send you the newsletter.

You can unsubscribe from the newsletter at any time. Alternatively, you will find a link to unsubscribe in every newsletter email.

In order to be able to analyse the popularity of our newsletter mailings and optimise them, we log when emails are opened and links are clicked. This usage analysis is carried out on the basis of a balance of interests. You can object to this processing by unsubscribing from the newsletter.

When sending the newsletter, our service provider ("Chimpify") may also use service providers outside the European Union. In this case, the service provider ensures that the conditions for an adequate level of data protection within the meaning of Art. 44 et seq. DSGVO are present.


Cookies are used on our website. Cookies are small pieces of text information that are stored in your end device via your browser. The cookies are necessary to enable certain functions of our website.

We use both session cookies, which are automatically deleted by your browser immediately after you have finished visiting the website.

In the area of web analysis, however, we also use so-called persistent cookies, which are not automatically deleted after the end of the visit to our website.

You have the option of preventing cookies from being set by making the appropriate settings in your browser. However, we would like to point out that the use of our website may then only be possible to a limited extent. Cookies do not install or start any programs or other applications on your computer.

The use of cookies is based on a consideration of interests. Our interest is the user-friendly visit of our internet pages.

Web analysis

The web analysis tool "Stetic" is used on this website. The purpose of its use is the "needs-based design" of this website, which is carried out on the basis of a weighing of interests. The web analysis also enables us to detect and correct errors on the website, e.g. due to faulty links. Stetic uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website.

You can prevent the collection of data generated by the cookie and related to your use of the website by opting out on this page.

Google Web Fonts

We use so-called Google Web Fonts on our website. Fonts are loaded from Google servers to improve the design of the website. The data processing is carried out on the basis of a balancing of interests, whereby our interest lies in an appealing design of the website.

The fonts in question are loaded from Google servers, which are usually located in the USA. The appropriate level of data protection is guaranteed by Google ("Privacy Shield" list entry).

Purposes of the processing of personal data

We process the aforementioned data for the operation of our website and for the fulfilment of contractual obligations towards our customers or the protection of our legitimate interests.

In the case of enquiries from you outside of an active customer relationship, we process the data for sales and advertising purposes. You can object to the use of your personal data for advertising purposes at any time.

Voluntary information

Insofar as you voluntarily provide data to us, e.g. in forms, and this data is not required for the fulfilment of our contractual obligations, we process this data on the legitimate assumption that the processing and use of this data is in your interest.

Recipients / passing on of data

Data that you provide to us will not be passed on to third parties as a matter of principle. In particular, your data will not be passed on to third parties for their advertising purposes.

However, we may use service providers for the operation of this website or for other products or services of ours. In this case, it may happen that a service provider obtains knowledge of personal data We select our service providers carefully - especially with regard to data protection and data security - and take all measures required by data protection law for permissible data processing.

Data processing outside the European Union

Insofar as personal data is processed outside the European Union, you can see this in the previous explanations.

Data processing outside the EU takes place with regard to the sending of e-mails. Here, our service provider "Chimpify" uses the provider "Sendgrid". The necessary measures to ensure an appropriate level of data protection have been taken. The so-called EU standard contractual clauses, which can be found on the website of the EU Commission, are used for this purpose.

Data Protection Officer

We are not legally obliged to appoint a data protection officer.

Your rights as a data subject

You have the right to information about the personal data concerning you. You can contact us for information at any time.

In the case of a request for information that is not made in writing, we ask for your understanding that we may require proof from you that you are the person you claim to be.

Furthermore, you have a right to rectification or erasure or to restriction of processing, insofar as you are entitled to this by law.

Finally, you have a right to object to processing within the framework of the legal requirements. The same applies to a right to data portability.

Data deletion

We generally delete personal data when there is no need for further storage. A requirement may exist in particular if the data is still needed to fulfil contractual services, to check and grant or ward off warranty and, if applicable, guarantee claims. In the case of statutory retention obligations, deletion is only considered after the expiry of the respective retention obligation.

Right of appeal to a supervisory authority

You have the right to complain about our processing of personal data to a data protection supervisory authority.

Amendment of this data protection notice

We will revise this data protection notice when changes are made to this website or on other occasions that make this necessary. You can always find the current version on this website

Status: 05.07.2022

ChannelXperts GmbH
Unterreut 6

76137 Karlsruhe (GER)

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